Privacy Policy

Introduction

TrueVitality ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Subscribe to our newsletter or communications
• Place an order or request information about products
• Contact us via email or phone

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Product preferences and interests
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process and fulfill orders or requests
• To send you product information and educational content
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To protect against fraudulent or illegal activity

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary to fulfill a contract with you
• Legal obligation: Processing is necessary to comply with the law
• Legitimate interests: Processing is in our legitimate interests and does not override your rights

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist with website hosting, email delivery, and analytics
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing your data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdraw consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at [email protected].

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

TrueVitality
Letná 12, 052 01 Spišská Nová Ves, Slovakia
Email: [email protected]
Phone: +421 53 219 64 873